Paid Plan problems. Need help!

Help
1

Currently Im at a paid plan until July 2025.
Today I was looking for how I could cancel my plan after July 2025 because of money reasons on my side.

Because I don’t find any “Cancel Subscription” I switched to the Free Plan because I thought this will take effect after my currently paid subscription period. Unfortunately, Im now in the free plan with all restrictions even Ive paid until July 2025.

There is no way back to my paid plan without paying again.
Because Im on the free plan now Im also not able to write a mail to the support :frowning: this is really a annoying practice here.

I really hope you can help out here.

Thanks a lot.

2

Hi there, off course we don’t want to make you pay. We are actually changing the way support works. I messaged you.