Data Duplicated for user

[arm_ics]

Expected behavior: The data displayed in the Excel report should only be repeated per user.

Current behavior: the first time the web page is loaded in a browser it will duplicate the information in Excel, that is, as if there were two users on the web page when we know that there is only one. Subsequent uploads appear normal with a single user and their corresponding information, as they should.

Steps to reproduce the issue

1. Enter the page containing Simple Analytics for the first time in a browser
2. Load Simple Analytics and generate the report in Excel to corroborate the information of the user who entered and see that the information of ONE user has been loaded twice.
3. Exit the page and the browser, wait a moment and re-enter.
4. Regenerate the report in Excel and see that there is only one new user data, as it should be.

Specifications

• URL: orientate.com.mx
• Browser: Appears in all the browsers we tested (Google, Edge, Firefox)
• Operating system: Appears on Windows and Android

[adriaan]

I only see one pageview request per page load:

What do you see?

[arm_ics]

Hello, thank you for answering my question!

What we see is in the Excel report.
For example, on the left side is a report before a user enters the page. The image on the right is after ONLY ONE USER enters and even then, it presents the information twice. The test was in Edge, however, we have seen that it is replicated in other browsers.

We realized that the duplicate appears when the user enters for the first time. If the user exits the browser and enters again, they only register once.

[adriaan]

Thanks for providing the screenshots, what happens when you remove the <noscript> code?

[arm_ics]

Hello again!

Without the code it has the same result. Every time someone opens the browser for the first time and enters the page, it’s registered twice.

If you just refresh it, it’s registered once.

We tested it with different browsers and devices, even in incognito mode.